FAQ

Banner Image
Banner Image

Frequently Asked questions

A limited edition means that a fixed number of prints are produced for this work. We guarantee that no additional copies will be printed. Each copy is marked by the unique number and the total number of the range (for example: 3/25). For limited edition prints you will also receive a certificate of authentication.

We accept payments from iDeal and major credit card companies like Visa, Mastercard, and American Express.

For original artworks, delivery times are 4-6 weeks. This is because sold artworks are shipped to Europe on a monthly basis. This enables us to keep our cost low. If you need something sooner, please let us and we will see if that is possible (against an additional fee).

For limited edition prints, we keep a small stock. If a print is in stock, delivery time is around 1 week, depending on your location.

We ship within Europe. For other destinations, please contact us first.

Your purchase will be shipped rolled up in a tube or similar protective wrapping. We take the utmost care to ensure the works are properly and safely packed to prevent any damage.

Unfortunately, we don't offer framing services, but we can provide advice on framing.

Yes! Most artists that are associated with us are open to do commissioned work. Please drop us an e-mail and we will get back to you regarding possibilities.

Yes, we fully refund your purchase if you return the work to us within 14 days after receipt. Shipping cost for the return will be at your own expenses. Please note that a refund is not possible in case of commissioned work.

why esengo·art?

we curate

We are continuously on the lookout for new artists. All you need to do is keep an eye on this space.

purpose driven

We keep our costs and profits low so you and the artists benefit most.

no hassle, no risk

Buy risk-free and let us take care of logistics. You can return works within 14 days.